Updated 30-10-23

Thank you for shopping with ExceptionalBeauty.co.uk. Your satisfaction is our top priority, and we aim to provide you with high-quality products and an excellent shopping experience. If you are not completely satisfied with your purchase, we understand, and we’re here to help.

Our Refund Policy outlines the conditions under which refunds can be requested. Please read this policy carefully to understand your rights and responsibilities as a customer.

1. Refund Requests

All refund requests should be initiated within 30 days from the date of purchase. After this period, we may not be able to process your request.

2. Eligibility for Refunds

To be eligible for a refund, your item must meet the following conditions:

  • The product must be in its original packaging.
  • The product must be unused and in the same condition as when you received it.
  • The product must not be damaged or altered in any way.

3. Refunds from Suppliers

At ExceptionalBeauty.co.uk, we work with various suppliers to provide a wide range of products. As such, our refund process involves directly liaising with our suppliers. Here’s how it works:

  • When you submit a refund request, we will review your case to ensure it meets our eligibility criteria.

  • If your request is approved, we will contact the supplier to initiate the refund process. The supplier will be responsible for processing the refund.

  • The time it takes to complete the refund may vary depending on the supplier’s policies and procedures. We will do our best to expedite this process and keep you informed along the way.

  • Please note that some suppliers may charge a restocking fee or have their own specific return policies. We will communicate these terms to you if they apply to your purchase.

4. How to Initiate a Refund Request

To initiate a refund request, please follow these steps:

  • Contact our customer support team at info@exceptionalbeauty.co.uk and provide the following information:

    • Your order number.
    • The reason for the refund request.
    • Any relevant photographs or evidence, if applicable.
  • Our customer support team will review your request and get back to you within 1 business day with further instructions and confirmation of your eligibility.

5. Non-Refundable Items

Please note that certain items are not eligible for refunds:

  • Gift cards.
  • Downloadable software or digital products.
  • Perishable goods (such as food, flowers, or plants).
  • Personalized or custom-made items.

6. Late or Missing Refunds

If you haven’t received your refund within a reasonable amount of time, please take the following steps:

  • Check your bank account to ensure the refund has not been deposited.

  • Contact your credit card company, as it may take some time before your refund is officially posted.

  • Contact your bank, as there is often a processing delay before a refund is posted.

  • If you’ve completed these steps and still have not received your refund, please contact our customer support team for further assistance.

7. Contact Information

If you have any questions or concerns about our Refund Policy, please contact us at:


We are here to assist you and address any issues you may have.

8. Policy Updates

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on our website, and the date of the most recent revision will be noted at the beginning of the policy.

By shopping with ExceptionalBeauty.co.uk, you agree to the terms and conditions outlined in this Refund Policy. Your satisfaction is our priority, and we are committed to providing a fair and transparent refund process.

Thank you for choosing ExceptionalBeauty.co.uk. We appreciate your business and look forward to serving you.

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